I am at my wits end with this company now. I have had dial up btanytime for about a year and in the last couple of months the service has been terrible. I have to disconnect and redial at least 4 times everytime I want a connection because it seems to send but not receive anything. I have sent numerous emails, and had my line/exchange checked no end of times. I have their latest dial up software and still problems. To get here it has taken 6 reconnects. They keep trying to blame my system, but it isnt my computer. I can dial virgin with no problems and after about 11pm my internet works first time everytime. How can I get this company to do something? can pcadvisor possible put some leaverage on them? I bet there must be thousands of people out there with the same problems.
I dial up and it verifies username and password and then says I have a connection at 46.6, if Im lucky 48. Then only one of the small computer screens lights in the taskbar, and it shown data sending but 0 received. It stays like this for 10 minutes, web sites say page cannot be displayed, emails show big red crosses against accounts saying servers cannot be found. I have learned that this situation stays for ages so I hang immediately and redial. Sometimes, it stays online for literally 2 minutes and hangs up the connection. None of these problems occur with other ISPs, i've tested some on pay as you go accounts. I just wish there was some way to get bt to take this seriously. If I email them, I get a reply (standard template they have set up) telling me all the checks to make and call bt to have the line checked. I get the line/exchange checked every two days. The phone side are blaming the internet side and vice versa, I just get passed from pillar to post. I get the feeling its since broadband became more common and its a way to force people to change, but bt dont do broadband in my street as my exchange is too far away.