bothy 18:05 21 Oct 2010

I uninstalled the trial 30 day Norton security which came preloaded on my HPG62. Tried to load McAfee but got a message that Norton still existed and would create conflict so would not load from CD.Cannot see any sign of the Norton software on any listing of programmes/software. Where could it be hiding?

  MAT ALAN 18:09 21 Oct 2010

click here

use the tool from the link.

A title to your post more relevant to your problem will help deal with your issues quicker.

hope it helps...

  bothy 18:44 21 Oct 2010

Oops sorry missed that bit.

Tried the link using the 2008/9/10 etc version of Norton and went to step 2 and tried to download the removal tool but got message that "IE cannot display webpage". Ran diagnostic and got "Cannot identify problem" Was connected to the web at all times! Any ideas how to get past that blockage?

  MAT ALAN 19:51 21 Oct 2010

click here

try this...

  Belatucadrus 23:48 21 Oct 2010

Or try Appremover click here

  Strawballs 04:05 22 Oct 2010

You may have to reinstall then use Norton removal tool

  bothy 11:56 22 Oct 2010

Couldn't get past the IE problem so did a restore as the software was preinstalled when I bought the laptop and then used Appremover which worked like a dream. All functioning safely again thanks to you all.

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