borrowed laptop won't boot- huge embarrassment

  notrom 17:32 18 Feb 2009
Locked

A friend loaned his Medion Vista laptop while my pc was away for repairs. Today I tried to burn the files I created while using it to a disk but the burn process went into ‘programme not responding’ mode. Despite many Ctrl/Alt/Del attempts, I could not break out of the resultant freeze and ultimately had to switch off with power off/on key.

When I attempted to reboot, all I got was a blank but illuminated screen.

This is the first time I’ve used a laptop, so there may be some simple mistake/way out. The laptop is plugged into the mains battery recharger. At the front slim edge there are two blue lights; above the left hand one, on the main keyboard surface, there is a blue-lit logo that seems to represent a locked padlock; within the main form of the padlock is a capital ‘A’.

Needless to say, I’m acutely embarrassed about this, not to mention concerned about the possible costs of repair/replacement, and have not yet told my friend. I’m hoping someone can help me out or, at least, give me some reassurance that it’s not too serious.

  brundle 17:35 18 Feb 2009

Download and burn this recovery DVD and attempt a repair. click here

Instructions at the above site are well worth a read (especially regarding burning .ISO files) but you don't need to use a torrent client if you go here for the direct download; click here

  notrom 18:03 18 Feb 2009

brundle, thanks for your remarkably speedy response. 'Fraid I'm not technical at all and don't know what a torrent client is. Checking the your other link, peoples' comments seem to indicate some problems (also, at 120mb it's a huge download!!!!) with recovery disk, though I find many postings way above my technical ability to understand.

Will this disk wipe any data (both mine and my friend's) on the laptop? With all due respect and thanks, I think I'd rather own up to my friend (who knows much more about computers than I do) than possibly make things worse. Once again, thanks for your help.

  Fruit Bat /\0/\ 18:30 18 Feb 2009

Probably a preinstalled Vista you need to look at Windows Vista's Repair Your Computer options. A start up repair is probably what is needed in your case.

How you access the repair options will depend upon whether you have a Windows Vista installation disk or whether your operating system came pre-installed by your PC manufacturer.
Windows Installation Disk
NOTE

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

1/ make sure your PC can boot directly from the Vista DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows Vista DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows Vista installation

13/ Once the Vista installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the following set of recovery options

* Startup repair - This automatically fixes problems that are preventing Windows from starting
* System Restore - This will Restore Windows to an earlier point in time
* Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
* Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
* Command Prompt - This opens a Command Window

15/ Click on the Option you require and follow the onscreen prompts

Pre-Installed Options
NOTE

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

  bjh 18:35 18 Feb 2009

Fruit Bat has, as usual, given excellent advice. I'm afraid I'm going to ask a really, really dumb question that, if correct, might save a huge effort.....

You HAVE ejected the damaged DVD/CD first, haven't you? ....................

OK, OK, but it was worth a shot! Fruit Bat generally gives sound help, so I'll get me coat.....

  notrom 18:41 18 Feb 2009

Fruit Bat /\0/\ - thanks for your response. Unfortunately, I have no idea if Vista was preinstalled and I certainly don't have any of the disks that came with it - I have a horrible feeling I'm going to have own up and place myself in his more competent hands.

  notrom 18:42 18 Feb 2009

bjh tried to eject the cd but it wouldn't respond.

  bjh 18:52 18 Feb 2009

HAH.

If the cd is still in the drive, that is VERY likely the problem.

Before doing anything with the software (which may cause more problems than answers), get a paperclip and straighten it out. Look on the cd drive for a pin-sized hole and push the paper clip in... the CD will manually eject. Best done when machine is powered down - ie off!

  Fruit Bat /\0/\ 18:57 18 Feb 2009

Sounds like bjh has got the right line on your problem (should remember try the simple things first)
my machine will always hang on boot if I leave a ank CD / DVD in the drive.

  bjh 18:58 18 Feb 2009

... what the computer is doing on restart is looking for the "first bootable drive", which, in your case, is the DVD drive... which has a non-bootable and corrupted disk in it.

An alternative, if there is no pin hole on the DVD, is to access the BIOS (probably by pressing the Delete key on startup), and changing the boot order to boot from Hard Drive first... then you should be able to eject the disk from Windows.

First method (paperclip while machine is off) would be easiest)

  bjh 19:00 18 Feb 2009

I'm a simple-minded cove (particularly after 6pm), so the simple comes naturally to me...

And to think you typed ALL that out for notrom... ;-)

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