Bootup problems

  IClaudio 17:36 02 Mar 2009
Locked

Had a distress call from my grand-daughter this afternoon. Having apparently had no slowdowns, strange messages or other mysterious behaviour from her computer recently, today, she could not get the machine to boot.

Eventually, it did, but from what she says, it seems that it opens an old version of the desktop, and then refuses to open any programs (in her case, that'll be MSN so that can chat endlessly with her mates...).

I installed AVG and Ad-Aware, and stressed the importance of keeping them up-to-date, but I have no idea whether she actually does this.

She's distraught that she can't 'speak' to any of here mate, so is desperate for help.

Any ideas?

  IClaudio 17:39 02 Mar 2009

...should say that she is running XP

  Graphicool1 17:44 02 Mar 2009

Restore, back to before it happened.

  IClaudio 17:50 02 Mar 2009

Yes, but actually, she can't open any programs, which includes System Restore...

  Graphicool1 17:51 02 Mar 2009

What about in safe mode

  IClaudio 18:48 02 Mar 2009

After a bit more investigation, it seems that she cannot access the family's Broadband, which is a bit different from 'can't open programs', but she is 11 after all!

So, I shall have to take a trip in person and have a fiddle...

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