A colleague of mine has put some new Norton software onto his laptop and now it will not boot up. It gets as far as the initial Windows screen and both F10 & F12 are available but then it goes to a blank screen with a cursor in the top left and you cannot type or do anything. If you open the systen settings via F10 a screen appears asking for the Administrator Password but again you cannot type anything ot select anything. The laptop is a HP Compaq.
F8 is not operational before the PC becomes "dead" so I am unable to access the bios to change the boot option. The software he loaded is Internet Security 2006 and he also loaded system works neither of which I have any experience of.
You said in your first post that it gets as far as the Windows screen. You need to press F8 before that screen appears. Once the screen appears, you have already started to install Windows and that's where your problem arises. F8 will also provide you with the option of using Last Known Good configuration, which may also solve your problems.
Also, re Administrator Password, this could well be blank, so just enter and see what happens.
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