Blank Internet Explorer page

  concrete carrot 10:23 22 Apr 2009

Hi All,
Here's a good one to get your brains around!
I have a customer, her computer, from new (about a year ago) when it's first booted comes up with a totally blank Internet Explorer page, Task manager is the only way to clear the page, the computer works fine as does internet explorer, an hour or two later the same page comes up! this isn't a problem for her but is rather annoying, anyone got an answer for this?

  birdface 10:35 22 Apr 2009

Looks like she may have a virus of some sort.Maybe ask what security programs she has installed.And if they ever find CoolWebSearch on their scans.

  birdface 10:55 22 Apr 2009

Maybe get her to download Malwarebytes.Update it then run it.She wants the Free or trial version.

click here

  User-1229748 11:20 22 Apr 2009

what security is she using and which operating system and pc?

  provider 2 11:20 22 Apr 2009

It might be an idea to check in msconfig to see if there are any browser helper objects set to start with Windows.

  User-1229748 11:25 22 Apr 2009

also is she using incredimail?

  birdface 12:05 22 Apr 2009

Just wondering why you included Incredimail.I have used that for about5 years and have never noticed any problems with it.

  User-1229748 13:04 22 Apr 2009

i only just saw your post.i asked about incredimail because a while back the magentic download was causing a similar problem as click here

  birdface 13:17 22 Apr 2009

Ok.I never ever downloaded magnetic. so thanks for the Info.

  birdface 13:22 22 Apr 2009

You could be on the right track with that.Anything else her security programs would surely have picked it up.Not sure if you can also download it with Messenger or not.

  User-1229748 13:51 22 Apr 2009

as this has happened from new it may be worth checking to see if she has internet explorer set to start at start up and what her home page is.

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