Hi all and thanks in advance. My mum bought a new laptop about a month ago and has just decided to go onto the net. The first time she did it activated McAfee which she decided to go with, but ever since on start up this BLACK BOX POPS UP its path is-
This has me well stumped and in need of help. Have performed a virus scan and nothing also found the file in regestry and deleted it but it keeps on poping up at start up.
Please any help would be most appreciated. Many, many thanks. Clive.
It sounds like you have already done some searching about this problem, with you mentioning deleting a registry entry? Was it a registry entry you deleted or a startup entry in msconfig? The only thing I could find online was this recent item about the same kind and location problem.
I'm not suggesting you follow the advice given regards deleting items, but maybe it will help you to locate the item, you may have to make hidden files and folders visible to view some of these locations, you may also have to untick Hide protected operating system files, if it's ticked
I meant to add to get the Run box in Vista to perhaps have a look to see if the problem file is in temp, %temp% or prefetch as in the first link I sent, you may need to use the windows key and r key all explained here
@ ashleycardwell94 It happens after she logs on and windows has loaded.
@ Les28 I deleted from the registry and it does not show up in temp. Sorry but what is Prefetch?
Sorry she has just told me that she was on the lapy earlier and deleted some of her games she had on there. It has now stoped popping up....ummm but even though it has stoped coming up i still have a feeling that all may not be well, strange. Any advice on what you think i should do now, cheers people for all your time and help. Clive.