black desktop empty files

  southpaw 17:59 21 Aug 2011

Hi looking for your help. Having to post using moble phone. I was on avforums and clicked on link. Avira antivirus picked something up and quarantined Exp/pidief.hdi anyway i closed web page and kept geting allow access to somethig i click disallow but it kept coming up to alow or disallow. So i shut down. When i logged backon but my desktop was black but had some icons. I loggedd off and tried again but now no icons just black screen. My c drive is full but when i click desktop that folder is empty. But if i type desktop in search all files come up but when clicked say empty. What has happened.

I tried restore but its telling me blno restore point. What can

n i do? Apologises for post as done on phone. Thanks in advance

  Fruit Bat /\0/\ 18:03 21 Aug 2011

Op system? Xp Vista W7?

Try booting to safemode (tap F8 on boot) select safemode from menu

  southpaw 18:03 21 Aug 2011

Sorry Using vista basic home

  southpaw 18:04 21 Aug 2011

Hi safe mode black too

  southpaw 18:05 21 Aug 2011

Getting attrib.exe failed on shutdown

  southpaw 19:08 21 Aug 2011

Hi anyone have any ideas?

  Fruit Bat /\0/\ 20:12 21 Aug 2011

You need to look at Windows Vista's Repair Your Computer options.

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

How you access the repair options will depend upon whether you have a Windows Vista installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed Options NOTE

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Installation Disk NOTE

1/ make sure your PC can boot directly from the Vista DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows Vista DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows Vista installation

13/ Once the Vista installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the set of recovery options

15/ Click on the Option you require and follow the onscreen prompts

  southpaw 20:39 21 Aug 2011

Ive tried repair but it says all is well. I have backed up some but not all so don.t want to wipe yet. Any otherr ideas?

  southpaw 17:43 22 Aug 2011

Hi all

Any other ideas?

  southpaw 18:13 22 Aug 2011


I have managed to get online using mozilla safe mode.

The file that wanted me to allow it was mozupd.exe

I have tried to update my antivir but get an error message in chinese symbols???

  southpaw 19:37 22 Aug 2011

This sounds like what I have:

But following the instructions I can run %allusersprofile% but all that shows is my Microsoft folder.

I also cannot see ant tools option.

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