BIOS issue (Acer 7720G)

  GeeKay+Dee 05:45 30 Aug 2010


My thread title is so, as I think I may have knackered my laptop (ACER 7720G) trying to update the BIOS.

I have been having problems the last week or so with the screen remaining blank when switching on. I ran virus checks etc and all came back fine, but still the problem persisted (once or twice I rec'd a message "memory dump taking place" and this would be on screen for about 2 seconds.

After having a look online as to what the problem may be, I brought laptop into work tonight and hooked up to another monitor when the same thing happened with blank screen.

All was well with the monitor, everything could be viewed and accessed. Some further reading led me to check what version of BIOS i had (it was 1.14) and the latest was 1.45.

So one download later and thinking I could follow the instructions, I ran the new update and at that point I lost the picture on the external monitor and nothing seemed to be happening. I left everything as it was though for another 15 mins or so and tried to reboot.

So far, I can see nothing and the DVD drive is cntinuaaly clicking like it is searching for a disc in the drive?

Is there any way I can rescue tis situation?

Thankfully I had saved all my important files to disc while I could in case the laptop was on its way out, so if it needs wiped then so be it.

I have read about creating a autoexec.bat file? could someone explain this if that is the case?

Thanks for any advice!

ps I'm nightshift tonight, so I'll not be able to reply till then.

ps if the advice is take it to a specialist, then that is good for me!

  mooly 07:06 30 Aug 2010

I have an Acer and have seen this issue reported so many times about BIOS updating going wrong, and owners being left with a doorstop...

This thread was specific to your model,
click here

You might also wan to search for ACER and CRISIS Bios recovery.

Good luck with it :)

  kristain 07:13 30 Aug 2010

Try to store your computer to it's earlier setting. click here to follow the steps

  GeeKay+Dee 07:44 30 Aug 2010

Hi mooly. That is the script that I found after the problem. I'm not 100% sure re the autoexec.bat file?? Could you explain it for me?

Kristain, I can't access the start menu, but I do have the backup discs that I created when I purchased the laptop. I tried starting with them in the drive, but didn't have any joy. Is there another way of utilising them?


  kristain 07:56 30 Aug 2010

then follow the steps:

1. Insert the disk, and then restart the computer.

2. When you receive the following message, press any key:

Press any key to boot from CD or DVD.

3. Set the following preferences, and then click Next:
* Language to install
* Time and currency format
* Keyboard or input method

4. Click Repair your computer, select the operating system that you want to repair, and then click Next.

5. Click System Restore, and then click Next.

6. Click the restore point that you want to use, and then click Next.

Note Click a restore point that will return the computer to a state where the logon is successful. After you use the System Restore feature, reinstall any programs or updates that may be removed. You will not lose any personal documents. However, you may have to reinstall programs. You may also have to reset some personal settings.

7. Confirm the disks that you want to restore, and then click Next.

8. Click Finish, and then click Yes when you are prompted.

9. When the System Restore process is complete, click Restart to restart the computer.

10. After the computer restarts, click Close to confirm that the System Restore process has finished successfully.

  mooly 08:17 30 Aug 2010

Bios recovery is something I have never had to do... fortunately ;)

perhaps if you just try and see what happens to the file it will become clearer.

The file has to be saved as autoexec.bat file type.

ip.50 ????
Do you have to type that into notepad as the first line or something... don't know, that doesn't mean anything to me.

Why not ask on the Acer forum relating to that thread ?

Burning the disc... do you burn it as an ISO "all at once" format. Another question to ask.

  GeeKay+Dee 21:12 30 Aug 2010

Hi Kristain

I've tried booting up from the discs that I have (Driver & Applications Back up disc + Laptop Back Up Disc 1&2) but no joy. I can hear the HDD clicking away but nothing happens with disc inserted. HDD light on keyboard flashes away as if active. The same clicking exists with or without a disc inserted.

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