Belkin F5D9230-4 Disconnection with Virgin Media

  Pounts 10:57 22 Apr 2008
Locked

Hello

I've been with Virgin Media now for some 7 or 8 years (Blueyonder originally) and not had any problems. Recently on the death of my Draytech router I got me a new Belkin Wireless G Pluss MIMO Router (model number in the title). However since the installataion of this modem I keep getting disconnected from the internet for around 2-5 seconds, before it reconnects. Altough this is not noticable when I'm surfing the net, but once I start to download videos or files you can see the speed just stop dead. In some cases the video's never start downloading again.

When I go into the security log on the router the message I get is:-

Get IP Address **.**.**.** From DHCP Server => Tue Apr 22 10:22:03 2008

WAN Connection Disconnected => Tue Apr 22 10:21:58 2008

I have tried a large number of things to resolve this issue (replaced the router 3 times), upgraded the firmware to the latest version. Disabled the Firewall. This issues occurs both wired (as my PC is) and wirelss.

I've phoned Virgin up and they have come out and replaced my modem with a new on Scientific Atlanta, this did not solve a thing

Below is the home page of my Router. I was wondering could this be an issue with the DHCP? and if so can anyone provide me with a link on how to disable this?

System date/time
System date/time
April 22 , 2008 10:52:14 AM

Version Info
Firmware Version
3.02.80
Boot Version
v2_0 - built 02:26:32, Jul 5 2005
Hardware
WRTR_159G_v01
Serial No.
BEL99999999
Features
NAT
Enabled
Firewall Settings
Disabled
UPnP
Enabled

Internet Settings
WAN MAC address
00:17:3F:B4:E4:7C
Connection Type
Dynamic
Subnet mask
255.255.255.0
Wan IP
77.100.239.90
Default gateway
77.100.239.1
DNS Address
62.31.176.39
LAN Settings
LAN MAC
00:17:3F:B4:E4:7B
IP address
192.168.2.1
Subnet mask
255.255.255.0
DHCP Server
Enabled

WLAN settings
Wireless
Enabled
WLAN MAC
00:17:3F:B4:E4:7B
Wireless Mode
802.11g & 802.11b
Wireless Channel
Auto
SSID
Belkin_G_Plus_MIMO_B4E47B
Security
Disabled

  ambra4 11:57 22 Apr 2008

try these setting

Enable the Firewall Settings

Disable the UpnP setting

  ambra4 12:12 22 Apr 2008

Universal Plug and Play

Universal Plug and Play is a technology that offers seamless operation of voice

messaging, video messaging, games, and other applications that are Universal Plug and

Play compliant.

Some applications require the Router's firewall to be configured in a specific way to

operate properly.

This usually requires opening TCP and UDP ports and in some instances setting trigger

ports.

An application that is Universal Plug and Play compliant has the ability to communicate

with the Router, basically "telling" the Router which way it needs the firewall configured.

The Router ships with the Universal Plug and Play feature are normally disabled.

  Pounts 19:01 22 Apr 2008

Hi

That's what my settings where like before. I've just restored these, and ill see how it gets on today.

  Ashrich 22:25 22 Apr 2008

Is this a cable connection , if so you will need to power down the modem or whatever the previous router was attached to before anything will work properly . The modem " binds " itself to the original MAC of whatever it is first connected to , to stop this and allow it to use the new routers address you must power down everything , modem , router , and PC and leave for a good ten minutes . Power up each in turn , first the modem and let it settle with all the necessary light stable , then the router , again let it settle , finally the PC , and log in to the router and see if it has found the internet connection ( normally a wizard ) this should let you continue as normal .


Ashley

  Pounts 00:47 23 Apr 2008

Ok...

After doing this (I've also done the reboot process again as per Ashrich)

When I checked the Security Log I've got a new section being completed

Firewall log:
IN=eth0 OUT=NONE SRC=71.234.182.73 DST=77.100.239.90 SPORT=23630 DPORT=2442 PROTO=TCP

IN=eth0 OUT=NONE SRC=71.234.182.73 DST=77.100.239.90 SPORT=23630 DPORT=2442 PROTO=TCP

IN=eth0 OUT=NONE SRC=83.109.125.187 DST=77.100.239.90 SPORT=55614 DPORT=6113 PROTO=TCP

IN=eth0 OUT=NONE SRC=71.234.182.73 DST=77.100.239.90 SPORT=23630 DPORT=2442 PROTO=TCP

IN=eth0 OUT=NONE SRC=70.178.44.115 DST=77.100.239.90 SPORT=50837 DPORT=6113 PROTO=TCP

IN=eth0 OUT=NONE SRC=71.234.182.73 DST=77.100.239.90 SPORT=23630 DPORT=2442 PROTO=TCP

IN=eth0 OUT=NONE SRC=124.13.29.138 DST=77.100.239.90 SPORT=3848 DPORT=6113 PROTO=TCP

What does this all mean? The IP address is that of my modem.

Its to early to see if I keep getting disconnected yet. I'll have to let you know when I get up.

Here are the details of my home page again (I have now disabled wireless till I get the direct connection working)

System date/time
System date/time
April 23 , 2008 12:43:00 AM

Version Info
Firmware Version
3.02.80
Boot Version
v2_0 - built 02:26:32, Jul 5 2005
Hardware
WRTR_159G_v01
Serial No.
BEL99999999
Features
NAT
Enabled
Firewall Settings
Enabled
UPnP
Disabled

Internet Settings
WAN MAC address
00:17:3F:B4:E4:7C
Connection Type
Dynamic
Subnet mask
255.255.255.0
Wan IP
77.100.239.90
Default gateway
77.100.239.1
DNS Address
62.31.176.39
LAN Settings
LAN MAC
00:17:3F:B4:E4:7B
IP address
192.168.2.1
Subnet mask
255.255.255.0
DHCP Server
Enabled

WLAN settings
Wireless
Disabled
WLAN MAC
00:17:3F:B4:E4:7B
Wireless Mode
Disabled
Wireless Channel
Auto
SSID
Belkin_G_Plus_MIMO_B4E47B
Security
Disabled

  Pounts 00:49 23 Apr 2008

Ahh brain wave... I know what the DPORT 6113 is... But no idea what the DPORT 2442 is.

  Pounts 17:23 23 Apr 2008

Nope...

The new settings still didn't work.

Get IP Address 77.100.239.90 From DHCP Server => Wed Apr 23 17:04:49 2008 WAN Connection Disconnected => Wed Apr 23 17:04:43 2008 Get IP Address 77.100.239.90 From DHCP Server => Wed Apr 23 17:03:31 2008 WAN Connection Disconnected => Wed Apr 23 17:03:24 2008 Get IP Address 77.100.239.90 From DHCP Server => Wed Apr 23 16:06:37 2008 WAN Connection Disconnected => Wed Apr 23 16:06:32 2008 Get IP Address 77.100.239.90 From DHCP Server => Wed Apr 23 15:08:44 2008 WAN Connection Disconnected => Wed Apr 23 15:08:39 2008 Get IP Address 77.100.239.90 From DHCP Server => Wed Apr 23 14:44:12 2008 WAN Connection Disconnected => Wed Apr 23 14:44:07 2008

I'm also getting...
Firewall log:
IN=eth0 OUT=NONE SRC=77.99.65.117 DST=77.100.239.90 SPORT=ICMP DPORT=ICMP PROTO=ICMP

IN=eth0 OUT=NONE SRC=77.99.65.117 DST=77.100.239.90 SPORT=ICMP DPORT=ICMP PROTO=ICMP

IN=eth0 OUT=NONE SRC=77.99.65.117 DST=77.100.239.90 SPORT=ICMP DPORT=ICMP PROTO=ICMP

  ricsteruk1 20:15 13 May 2008

Pounts - did you get this issue resolved?

I am having exactly the same issue with my network.

  Pounts 21:13 13 May 2008

I have sorted this now. I took the router back to PC World and asked them to swap it for a netgear WGT624. Which they did.

Since having the new router I have not been disconnected once. Seems to be a Belkin/virgin compatability issue.

  ricsteruk1 08:58 14 May 2008

Thanks for your reply.

I also resolved this last night.

I downloaded and installed the F5D9230 version 5 - Pre-Release Firmware Update from the Belkin website and - 'Bob's your Uncle' all is now fine.

This thread is now locked and can not be replied to.

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