When I try to play a downloaded programme the player window opens, but nothing plays. Just beneath the video window I have "00.00/undefined". I've been in touch with the BBC iPlayer support team, but all they do is refer me to click here
On the BBC's advice I've carried out these instructions three times now, and I'm starting to wonder if they're actually listening to me.
Having looked around the web it seems that the "undefined" bit may mean that there's a problem with licenses, but I can't find a fix.
OS is Windows Home Premium, using WMP11.
Not having any other media problems, only this one.
Anyone have any ideas as to how I can sort this out?