Norton internet security 2008 found backdoor.Tidserv!inf on my computer. It will not remove it automatically so I referred to their website on how to do it manually. The instructions I followed to the letter but still it remains. How can I get rid of it?
you might need semi-pro help but I found this forum which should help you click here
But if you want to have a go with minimal risk try the steps below.
First have you stopped system restore? - this will reduce the possibility that the malware is lurking there.
Now download ccleaner click here and run this to clear all temporary files and restore points.
Now download the following - DON'T run yet
download and update MBAM Malware removal tool click here
download and update A squared anti malware click here
Now boot to safe mode - restart press f8 repeatedly to enter safe mode.
now run MBAM full scan reboot into safe mode and run a squared full scan.
Good luck! Once you are clean to prevent your computer getting infected again install a good firewall like Comodo (Free) click here and these free programs to harden your various browsers against dodgy sites and attacks:
being a newby, the only thing that threw me off was that on my computer i couldn't install some of the programs in safe mode, since an internet connection was required. but maybe i misunderstood the directions.
thanks again. you figured out what symantec apparently couldn't.