I cant believe this company. I had bt anytime problems today where there was always an engaged tone when I dialled 0808 9933001. This also happened from a handset. I was pulled from pillar to post until finally I was so mad I wouldnt let tech support hang up until I had a satisfactory answer, like WHAT THEY ARE GOING TO DO ABOUT IT. He put me on hold for 5 minutes and then came back to tell me to put 1470,, in front of the dial up number which worked. My connection is faster than ever but I dont know what 1470 does. Anyone know ??