Really frustrating cops I know this is something simple and i can't rememebr how to fix it - friend has installed AVG7 to replace 6. When she had 6 she clicked on "look for updates" and the program would dial up, connect to her isp. Now, with AVG7 it refuses to do this - a message something like "your connection has failed", but this happens even if she's already connected (eg. to get email). What setting somewhere needs to be re-jigged, please.
thanks everyone. I'd come to the conclusion it might be the settings in the Update Manager - is it set to dial up her usual isp, for instance; but hven't had timne to check yet. Yes it's XP. Don't know whether firewall is enabled, I must find out
Solved it - AVG Controlcenter>updatemanager>settings>dial-up, then tick "use dial up connection";"automatically open this connection" & "if another connectiion open use it." When I looked all these were greyed out.