AVG can't get rid of virus

  2020 13:11 05 Feb 2006

i am trying to sort a problem on my sisters puter. she has the following virius detected via AVG Resident Shield C:\WINDOWS\newfrn.exe Trojan horse ClickerRE and C:\\ Windows\drsmartload95a. Trojan horse Download.exe Generic.MUM there are also a couple of others i didn't manage to write down. none of the options can be the used i get the message request action is not available.access to file has been denied.
thanks in advance.

  VoG II 13:16 05 Feb 2006

Try scanning in Safe Mode click here

  rawprawn 13:18 05 Feb 2006

click here If it doesn't clear it in safe mode, take this online scan ,it's always got rid of things that AVG couldn't clear for me.

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