autocheck error programme not found

  Eileanbeag 11:54 30 Mar 2009
Locked

My friend running Windows Xp tried to load Norton GoBack 4. This did not load sauccessfully but failed to remove itself and now the above error comes up when she tries to oot up the system. She is unable to start with Safe mode or any other way - the computer just closes down and restarts - with Goback still coming up first. She managed to getto the restore files on the computer but they reported aa Fatal System error. Does this mean the computer is finished or can anything be done?

  birdface 12:00 30 Mar 2009
  birdface 12:01 30 Mar 2009

Oops sorry you cannot connect.Just noticed.

  Eileanbeag 12:09 30 Mar 2009

Can I download and load disc on the computer - aat the moment my friend cannot get to desktop at all

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