auto protect error 3E8

  Libby07 19:02 27 Jun 2008

I recently bought my first laptop - vista installed, i signed up to the norton 90 day offer and at first all was well. Now however, every time i turn the laptop on, a window re installing upgrades appears (i thought this was set to happen automatically) anyway i install the upgrades and then my auto protect disappears.

i go to the symantech live help chat room and a technician fixes this for me and auto protect comes back - until the next time i turn on my laptop and the upgrade window appears and i upgrade (it gets stuck for a while on start up repair) and then after configuring the upgrades my auto protect is off again!!

This has been how i have spent the last 7 evenings! As you can tell i have just come out of the symantech live chat room and am currently in an "on" time; so i'm making the most of this and posting this in the hope that someone out there can help.

i have absolutely no idea what is going on or what to do to resolve this - i'd be really grateful for any advice and will try and respond asap (as i have seen in the rules, it is advised to do) but if my autoprotect is off next time i turn the laptop on, it could be a matter of days before i can steel myself for another session in the symantech chat room; helpful though they are

many thanks


  brundle 19:17 27 Jun 2008

If you're still in your trial period ditch Norton and install some of the excellent free security software that's available. If you've paid, that's a different matter.

This post by skidzy is very informative; click here

I would choose Avast over AVG.

I ditched the 90 day Norton trial on the laptop I'm using after a week or so, it refused to scan more than 4 files and kept nagging me that a scan was required...which only scanned 4 it nagged...etc etc

  Libby07 11:44 28 Jun 2008

Thanks for this Brundle!

I am still on a trial with norton and have been sort of coming to the conclusion that i should ditch them and look elsewhere for security software, Though i have actually managed to log on this morning and the autoprotect is still on!

Anyway i will investigate your advice over the weekend and let you know if it sorts it!

I am a real novice to computers - should i uninstall norton before trying to install something else or the other way around?

many thanks again


  brundle 12:45 28 Jun 2008

If you choose to replace Norton, download your chosen anti-virus product before uninstalling Norton, disconnect from the internet, uninstall Norton, reboot, install the new AV, reconnect to the net.

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