Attempt to reset the display driver...

  Luke Ridley 09:02 31 Dec 2014
Locked

Hello

When I start up my PC, shortly after the Windows logo a blue screen appears with the following:

A Problem has been detected and windows has been shut down to prevent damage to your computer.

Attempt to reset the display driver and recover timeout failed.

If this is the first...

Technical information:

*STOP: 0x00000116 (0xFFFFFA800C16A010, 0xFFFFF8800F3E2530, 0x0000000000000000, 0x0000000000000002)

*nvlddmkm.sys - Address FFFFF8800F3E2530 base at FFFFF8800F293000. DateStamp

537a8efc

Collecting data for crash dump...

I think the issue lies with graphics card. I'm able to run the PC in Safe Mode. This is where I uninstalled the driver for the display adapter ( NVIDIA GeForce GTX 460). I then started the PC up normally and reinstalled the driver, which I downloaded from the Nvidia website. To complete the reinstall I'm asked to restart the PC, and this is where blue screen reappears with the same message.

I would be grateful to receive some help on this issue. My PC is a Dell Studio XPS 8100 and is running Windows 7 Home Premium.

Thanks

Luke

  Jollyjohn 09:10 31 Dec 2014

I would download and install an earlier version of the driver or reinstall the driver from the cd with the card, if you have it. You will have to uninstall the newest driver in safe mode.

  Luke Ridley 10:42 31 Dec 2014

Hello

Thank you, I'll give this a try and get back to you.

Thanks

Luke

  Luke Ridley 13:34 31 Dec 2014

Hello

I contacted Nvidia and they provided me with software to completely remove the driver. I then went through the process of installing an edition of the driver that they suggested and it has not worked.

Is the graphics card likely to be faulty?

Thanks

Luke

  Jollyjohn 14:11 31 Dec 2014

It is possible that the card is faulty. Do you have onboard graphics on your motherboard, just to try.
Has the graphics card worked up until now?

The next step is either try the graphics card in another PC or try an alternative graphics card in your PC.

  Luke Ridley 14:28 31 Dec 2014

I'm not sure whether the motherboard has onboard graphics. Also, the graphics card has been working up until now.

I'll try out your suggestion of using a different graphics card.

Thanks.

  iscanut 20:34 31 Dec 2014

I have an unused graphics card, in original box with drivers CD, which is pretty basic, but it works, NVidia GeForce 8400 GS, 512Mb. You are welcome to have it to try out in your pc. If you would like me to send it to you, contact me via my "envelope" next to my name and I will get it off to you. It will not run modern games, but if it works for you, then you know the pc is OK and you may then want to splash out on a more powerful card.

  rdave13 20:43 31 Dec 2014

If you look at the rear of your PC you should find your graphics card connections and also your mobo's connections. If you have onboard gpu chip you should see another gpu port or ports in a line vertically. If you have then physically remove the card and connect to the motherboard's gpu port. Try that. Because you remove the dedicated card then BIOS will automatically enable the onboard one.

  Luke Ridley 19:47 01 Jan 2015

Thanks for the help.

  iscanut 11:11 02 Jan 2015

I assume that you do not want my graphics card !

  Luke Ridley 11:43 02 Jan 2015

Hello iscanut2

No, but it was very kind of you to offer.

Thanks

Luke

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