ASUS Customer Helpline Poor Service ?

  Dragon_Heart 02:25 18 May 2013

I was looking on Amazon for a new graphics card and found a number of ASUS cards that appeared to fit the bill.

However on one of the reviews the customer had rec'd a faulty card and found the ASUS helpline most off-putting.

He suggested they appeared to be asking so many questions that they appeared to attempting to put any customer off complaining or asking for help.

The phone number was difficult to find and when they rang they were asked to fill in a web form which was also difficult to find.

Has anyone had any experience with ASUS Customer Helpline good or bad ?

I know they need to know a certain amount about your PC & operating system but the details they asked this customer were well over the top and even impossible to answer for someone with only a little experience with PC's

  KRONOS the First 09:21 18 May 2013

I am a bit puzzled as to why you found the phone number difficult to find as you go here Asus and click on the phone box. Or you can go here Asus support and either as I have and become a member, I did that because i use quite a bit of Asus Tech, motherboards and GPU's.

But I have only used there support service when I had a problem with a GTX 680 and although they were not particularly fast in answering emails/webforms overall the service was not the worst I have used.

I tend to use manufacturers support services as a last resort as I usually seek help at a component related forum.

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