Hi...I totally agree...Not for the first time with this company's products via PCAdvisor!
For latest product 'Ashampoo Burning Studio 6': despite trying three different times and with three different email addresses, I gave up in frustration. So I contacted PCAdvisor, only to get from them what seems like a mantra: It's your ISP's problem ie blocking Ashampoo. This was patent nonsense in my case!
Also: since I gave web-based addresses and still received no reply, then again,hogwash! For some reason Ashampoo have a definite 'delivery' problem!
Only by insisting PCAdvisor query Ashampoo did I finally get a key: via the original email address that allegedly was blocking!
I've found Ashampoo utterly hopeless and frankly their products also leave a lot to be desired!
The accompanying drivel they sent mentioned that hey, it's free...ah yes, as if THAT excuses everything!
Be wary of this company, people...as should PCADvisor!