Hi All, I have been intouch with Tiscali over the past 3 days now and still geting the runeround. The other week I got a friend of mine up and running on the net, I also recomended he opt for the advertised 1mb conection and one week later the modem arived and I set him up no probs. I then realised that I was paying £5 a month more for half the speed, although I am closer to the exchange I dont get the extra speed. A tiscaly enginer says the line will take but the sales team says it wont. Is someone telling porky pies
Try phoning Sales and telling them you live next door, and you haven't got BB - also say you've checked with an engineer at a friends house and he said your number would be OK - then see how keen they are to sign you up!
I have just done what you sugested DieSse, the young lady in sales informed me my neigbour would have no problems sustaining a 2mb line, when I asked why I can't she spoke to a supervisor then told me there was no reason. Its just like that stupid advert on TV only For new customers only. What a rip off after 6years with the same ISP
I am on tiscali 512 at £15.99 a month, BT say they can supply 2mb but tiscali say that due to technical problems it will be July before I can upgrade.I live only 300 metres from a new exchange. I think BT are making life difficult for tiscali, but tiscali just will not tell the truth there is always an excuse.Go to Tiscali/My account and look at upgrading your BB account, it may say July. If it does complain and threaten to change ISP. They will probably reduce your monthly charge.