AOL upgrade connection prob

  crisp1 19:21 25 Aug 2005

using windows xp pro with service pack 2 when i log on to aol it keeps telling me i have to do a connection upgrade or my speed will drop if i do this upgrade the next time i try to log it will not connect .... can any one help ... thanks

  ashdav 20:13 25 Aug 2005

suggest you ring AOL helpline

  crisp1 20:15 25 Aug 2005

no-point absolutley useless

  ashdav 20:21 25 Aug 2005

click here UK numbers.

  ashdav 20:22 25 Aug 2005

Sorry link didn't work click here
and type in AOL

  mattyc_92 21:11 25 Aug 2005

What version of AOL BB are you using? (Silver, Gold or Platinum)

  stlucia 08:28 26 Aug 2005

" no-point absolutley useless " In my limited experience, some of them know their stuff. I know they charge now, but if you're getting nowhere with one guy on the helpline I would try again and hope that a different guy picks up your call.

I did the upgrade a couple of days ago, and when I went to log on it went through the "finding a connection" routine and I then had to assign a name to my connection. But once I'd done that, everything was ok. You could try unplugging your modem until the software tells you to plug it in.

  feb 11:31 26 Aug 2005

Hi crisp1

have you sorted this problem yet?

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