My AOL has been slow for a while and still is at the mo. Haven't had the list as i have just been suffering in silence waiting for the dust to settle. Assumed they were throttling me back as they sometimes do.
I'm still using Aol version 9, and apart from a few days in the week where it was very slow, it all seems fine now. I tried Aol VR back last year, and it messed up my system, where the only option I had left was to reinstall XP. But, dare I say this, I've had very few problems over the past few years, (touch wood. lol!). I do know that 2 doors away to me did encounter a few little niggles, but even their connection is ok now. I think I'll leave it as it is, until I have to upgrade to VR.
Last year it was only the USA version of VR available. Now if you google for AOL VR UK you'll get the right version (using IE7). Mine was slow tonight so I installed the VR UK version and back to speed. In network connections check if you have a 'gateway' or 'internet2' showing as a connection. VR gets rid of the ACS function. As Snec I have a router connection (TCP/IP) and have no need for the AOL software except that others think differently in my family and insist on browsing using the AOL browser...:(
How do you connect to the internet? A usb modem perhaps? If so then right click the AOL icon in system tray and click on 'start AOL dialler'. Type your screen name and password and you're connected. If memory serves me right.
Sorry for going off topic, but what type of fixit instructions did you get if you say that they are swapping servers, and that its not individual pc's that are at fault? Surely any connection issues would be at their end, wouldn't they?