if you backed up your favourites file onto your pc before doing a new install of AOL heres what to do. click on favourites and down the bottom you will see a button marked manage. a box will open with 4 options, click the little blue box next to replace my favourite places with a favourites file. a windows folder will open and just look for your favourites file (favourite places.pfc) and click on it/highlight and then click o.k. and it should install and all be back to normal.