AOL Internet Query

  Pinklady1967 14:48 02 Jun 2004

My friend has an AOL dial up connection, which seems to be operating fine. However, when you are connected to the internet and attempt to update the virus checker or firewall software from the internet, it tells you that you are not connected. She also has a problem connecting to MSN messenger, when the same message comes up.

I have looked at the settings on Internet Explorer and everything appears to look right, but perhaps there is something I need to check or adjust.

Any suggestions appreciated.

  GaT7 19:13 02 Jun 2004

Tell your friend to try calling AOL's free helpline on 0800 376 5432 or try to get some online help at click here. You can also chat with their online customer support at AOL Keyword: Live Help. Good luck, G

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