Hi, I have been with AOL for just over 13 months.... Since January they have been promising to "upgrade" all current users to double (in my case) the speed of the current connection... This means that instead of my usual 512kb BB connection, I will be getting 1meg BB connection for no extra charge (as the "Gold" connection is the service I have signed up for)
However, I was promised that I will be getting the update by 28 of May at the LATEST, but everything still seems the same speed.... When I downloaded a song from the MSN Music site, it still took just over 1 and a 1/2 minutes to download....
I have tried many of the "connection speed tests" and all have said I have a 512 connection... I realise that these tests aren't 100% correct, but at least one should get a different result...
So after all my moaning, has anyone here had the free upgrade yet???
I haven't had any speed increase and that is because my line is already running at the maximum speed (1 mb) but after telephoning them last week they have had the decency to put me on their Gold package saving me £5 a month. They *didnt* have to do that as I am still in my 12 month contract with 4 months to go yet, so that was nice of them!
You do realise CurlyWhirly, that AOL has RESET your 12 month contract as well don't you???
No I didn't know that! There was NO mention of it when they downgraded my package! All I get was an e-mail saying that my request was accepted and I had been downgraded to Gold. That's sneaky of them IF true.
Ring AOL and complain that you either want your speed upgrade or your monthly payment reduced to match your current service. At the moment you are paying over the odds for your service.Ask to speak to a supervisor if you don't get any joy. Their staff are trained not to hang up on you (unless you become abusive) so you should be able to get something.