Note in the terms and conditions it goes on about "not being liable in the event of loss of service" and they list a load of things like earthquakes, acts of god, storms etc
You will probably find either this or some other get-out clause which will render them not liable
I was with AOL for ages and twice my service went down. The worst occasion was down for 37 days.... and unfortunately it was due to "an act of god" that stopped by phone line from accepting a signal. What they meant to say was a part in the local telephone exchange "exploded" and apparantly this was "gods doing"....... I mean, god has other things to worry about, let alone setting fire to my local telephone exchange.
Anyways, read the Terms and Conditions, it will be in there that regardless of the reason, they are not at fault. I did however, receive 3 months service for free, so all was not lost :)
Best of luck with this issue.
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