SameerRaven: Welcome to Member Help Interactive. Please present your question, and I will be with you in just a moment. :)
SameerRaven: Thank you for calling in to Live Help!! I may be with some other members at the moment, please state your query and I will be with you as soon as possible :-)
SameerRaven: Hi! How may I help you today?
jplummer: can you tell me(for a friend) what this means when trying to install aol 9... 4156.911a client version has encountered a problem and needs to close
jplummer: he is running a new install of xp pro
SameerRaven: If i understand the issue correctly then your friend in unable to login to the internet is that correct?
SameerRaven: Can i please know the version of AOL and windows that your friend has?
jplummer: aol 9 and xp pro
SameerRaven: I would like to inform you that this error occours when some of the AOL files have gone corrupt
SameerRaven: I would suggest that to resolve the issue
SameerRaven: Please uninstall and reinstall AOL on the system
SameerRaven: remember to backup the files that are already on the system.
SameerRaven: I have an e-mail designed specificially for that problem. I'll send that to you immediately. Follow the instructions in that e-mail and if you have any further problems then please do come back to us.
I'll send it to you whenI get it.....britsdad