anyone help with this one ?

  Burtonswindow 17:53 30 Jun 2003

Hi to all that contribute,

This is a new one on me. My brother's problem not mine but he has just phoned me in a panic. No problems with the comp, until last week, he say's, then he had a couple of fatal error screens but no prob's until today.
After booting up as normal all his icons had gone except for the basic ones that you have if you have done a upgrade , 98, me,xp, etc nothing else to click on and when he presses the start button it hangs and keeps hanging, only thing to do is press the reset, then the same scenario happens again and again he uses ME and has not added anything or upset his system, sounds serious to me thanks everyone,

  ntlman 18:11 30 Jun 2003

but it sounds like he may have to format the drive and reinstall windows

  Burtonswindow 18:22 30 Jun 2003

No not installed anything new he say's

  keith-236785 18:30 30 Jun 2003

start up in safe mode (F8 when booting), then shutdown (turn off computer)

boot up, safe mode again, then shutdown / restart

see if that helps

good luck, post back if not

  -pops- 18:38 30 Jun 2003

As he has WMe, can he use system restore to before this happened?

  Burtonswindow 18:42 30 Jun 2003

First thing I told him was to go to system restore
problem is once he clicks on start the lot freezes up and then it's a reset button job,

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