I'm on NTL 600 BB. For the last week or so I've had a loss of service - ie, haven't been able to access the web and the email has been down - at some point every day. Usually it's just for a few minutes but last Friday it was for most of the afternoon. I live in North Hertfordshire. Has anyone else been experiencing similar problems? If not then I'll give NTL a call. Many thanks.
If your broadband is connected through the TV set top box rather than a stand alone modem then it could simply be the set top box itself. In that case just reboot the set top box and that should sort it out. I go through phases every once in a while where I'm rebooting the box every day or 2 and then other times it's fine for weeks or months on end. One of NTL's service men who had to replace my box a week or 2 after it was installed told me himself that the weakest link in the NTL chain was the set top box. He said there's all kinds of different problems with them!