Almost 6 years ago I took delivery of my Mesh. Towards the end of the first year the processor fan failed resulting in a fried processor and mother board. The on site warranty produced an engineer with fan and processor and discovered the failed mother board. Mesh asked for the computer to be returned. The necessary stickers arrived and back it went. In a couple of days I had a phone call explaining that the MB was difficult to get and would I accept an upgrade to a different MB and a faster processor at cost rather than waiting. The computer was back in a week and has performed immaculately since. I really can’t fault the service I received. I will be replacing my computer with another Mesh, ordering this week. My daughter and partner have 3 Mesh and my granddaughter has one. All of these have been very satisfactory.