any sony laptop users help please

  sunnystaines 15:39 03 Mar 2009

our laptop asks for the disk with VAIO_VEDB and click ok

did not get a sony disk with the vaio laptop anyone had this and solved it tried sony forum and someone else had asked the question some time back and it went unanswered by sony support.

had googled this and there is a similar trojan so scanned with norton 360, SAS, Spybot, and MBAB all shows ok

  rawprawn 17:14 03 Mar 2009

Hi sunnystaines, have you tried a system restore (safe mode) ??
I am surprised Vaio forum didn't produce an answer.

  sunnystaines 17:29 03 Mar 2009

system restore gone back but not cured the problem.

I have emailed sony support but there web has not been updated it warns of them closing 4 days for xmas.

A previous email to them a while back over another matter resulted in a reply to phone a premium number that no one answers.

hoping a forum member can assist.

  rawprawn 17:40 03 Mar 2009

sorry to hear that, I have found them very good on the occasional time I have them.
Sorry I have no other ideas.

  sunnystaines 17:47 03 Mar 2009

laptop still works but had to delete ms works via explorer then tidy up with ccleaner and eusing as i could not delete without this file. ms works came preinstalled. Also slows down the loading of mbam and some installs.

  sunnystaines 14:52 17 Mar 2009

a fortnight on still awaiting a response from sony support.

just as well not critical and only annoying fault.

This thread is now locked and can not be replied to.

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