Placed an order for BT totalbroadband. Equipment was delivered, got an e-mail with details of order, password, confirmation of e-mail address. Couldn't get a connection. Have spent 3 days and several hours on the phone pressing 1,2 or 3 and getting through to a call centre. Then getting re-directed to another number and going through it all again, and then again andso on. I am now told that I don't own the line and there must be a fault with the MAC code (I thought they issued the numbers to the ISP?). After another trai laround was told that there is no order on my line. Amazing, they send wireless routers and phones to people who haven't ordered anything. Then spoke to yet another person who gave me anumber for engineers. Rang it and after the usual press this button if, that button if ended up yet again with a call centre asking me yet again to confirm my details and starting all over again. Anyone know any decent ISPs where you can actually talk to a real live person, preferably one who can actually give some advice?
Thinking about Eclipse for my daughter, but I'm with Vispa who have a number to ring (local rate) which takes you direct to an engineer in Cheshire. Only drawback is they charge 40 odd quid for initial connection. However, on the odd occasion when I've needed assistance, to be able to get through to an English engineer in seconds has proved invaluable (perhaps they will give me a reduction in monthly fees now!).