another leg up please

  naineysman 12:24 16 Jan 2010
Locked

Dell desktop XP media ed

Something called Personal security has hijacked the screen, cant get icons or any programs to run, hence cant load anything to try to remove it.

Ran in safe mode and used malware bytes, crap cleaner but Superantispyware was prevented from running, rebooted normally and nothing has changed.

please help once again
John

  Sea Urchin 12:27 16 Jan 2010

Print this out and follow it carefully - noticing that you need to run rkill.com to stop Personal Security processes before running Malwarebytes.

click here

  naineysman 13:02 16 Jan 2010

rkill runs for a nano second and closes, nothing is happening?

Keep trying??

  naineysman 13:18 16 Jan 2010

eventually,

many thanks

  Sparkly 13:19 16 Jan 2010

Give this a try download the free version on the left this should remove it for you.

click here

  Sea Urchin 13:35 16 Jan 2010

Sparkly - you've not read the thread - Malwarebytes is what naineysman is already using.

  Sparkly 13:37 16 Jan 2010

Sea Urchin noted "Doh"

This thread is now locked and can not be replied to.

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