I have a friend's XP PC which I have now cleaned up, removing numerous 'nasties ' in the process. As a result of the virus attacks 'All Programmes' is no longer available and in fact shows 'empty' apart from the new Security Software I have loaded. I have tried the recommended Microsoft 'hotfix' but without success. I cannot get the PC to boot into either Bios or Safe Mode or even access 'Windows Restore' although Windows XP fires up no problem. I suspect the access to the registry is possibly fouled up as a consequence of the virus attack ( now removed) but how do I get the Start All Programmes displayed again?
I myself think that a complete reinstallation of Windows XP is the only answer but cannot get into Bios to change the boot order. It is an old HP Compaq 2000MT and I would personally bin it but am curious to know of any possible fixes.
As you have removed'A lot of nasties', it is possible that you have cleared the all programs list as well.(which is only a shortcut list) As you can see the new virus program you have installed, as you use the other programs they will appear on that list.
Just go straight to the programs folder and load the exe program from there (normally c:\ program files) for all programs you want, and it will appear on the program list.