Agent.exe needs to close down!

  wishtobwireless 10:51 10 Sep 2008

Hi My pc closes about twice a day because of the above message. What do i do please? I have run all AVG, Adaware & Spybot...
Thanking you in advance

  crosstrainer 11:06 10 Sep 2008

Can be removed, read the article below:

click here

  Fruit Bat /\0/\ 11:06 10 Sep 2008

There are several processes using that same file name. Most are legit. Acronis, Avira, Dell, InstallShield, Cyberlink among others.

Some are not legit.

Determine the location of the file to help determine it's legitimacy and what program is running it. Check the file's properties.

Using Process Explorer click here rather than Task Manager can easily help with this, as there is a path to process function which the Task Manager does not have.

  crosstrainer 11:11 10 Sep 2008

You could also try a scan with:

click here

Run it in normal mode first, then if it fails to detect anything, start in safe mode and run again (choose FULL SCAN each time)

  wishtobwireless 13:39 10 Sep 2008

The Process explorer says agent interface is Iron Mountain Inc and gives me the option to kill process! Should I? and if so should this sort out the problem?
I ran Super anti spyware and found 5 tracking cookies but not this one...
Also clicked on to but this is a bit above my little head! not sure where to go!
Thanks again

  crosstrainer 15:11 10 Sep 2008

Iron Mountain are a valid data protection company:

click here

Have you any such software installed on your machine? Drive encryption etc...?

  crosstrainer 15:13 10 Sep 2008

Try a scan with ccleaner:

click here

Full scan in both normal and safe mode as before.

  wishtobwireless 15:58 10 Sep 2008

Now the problem is getting worse. Is closing the system every 10 mins or so...
Sorry but how would I know if I have Drive encryption or this software installed? I went into programs but nothing seemed obvious! boo

  crosstrainer 16:21 10 Sep 2008

What operating system are you using? A repair install may be the way to go.

  wishtobwireless 17:00 10 Sep 2008

Is this a safe option for a blonde novice!!!!

  crosstrainer 17:04 10 Sep 2008

As long as you have a CD copy of XP, follow the instructions below. You will need to install all updates and service packs after the repair, so it's a bit long winded, but it will leave your files and folders intact.

click here

Sounds drastic, but it should do the trick.

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