ADSL Wireless 11G Firewall Router and AOL

  Greengo 10:15 10 Dec 2005

I have a 3COM OfficeConnect ADSL Wireless 11g Firewall Router. I have installed all the settings AOL set me by email. I can't get it connect to internet the error message i'm getting is Attempt 1) [Router] DNS server unreachable or unavailable. (24-01-08-033),can anyone help, i'm really struggling with this.

  keewaa 13:35 10 Dec 2005

Can you reduce the MTU in the router to 1400. Log into the router to do this.

  keewaa 13:57 10 Dec 2005

What are the essential settings for connecting to AOL?

Connection Protocol: PPPoA
VPI: 0 Note that sometimes you will be asked for both figures together (VPI/VCI). In that instance, you enter them separated by a comma: 0,38
VCI: 38
Username: [email protected]
Password: youraolpassword

Please read these important guidelines about Screen Names and passwords used to configure a router to sign on to AOL.

Wireless Settings:
When configuring a wireless router, you may also be prompted for the following:

SSID: This is the 'name' of the router that you are using and is used by wireless adapters when they attempt to establish a connection.
WEP Key: The WEP (Wired Equivalent Privacy) key is the equivalent of a password on your router. Depending on your setup, it may be necessary to define one of these and ensure that any wireless adapters that connect to the router have the same key in their settings.
Network Type: There are a number of possible choices available here, but, if the option is available, you should choose Base Station.
MTU Setting: MTU (Maximum Transfer Unit) defines the largest data packet size you can transmit in one go across a network. The AOL network runs at an MTU of 1400. Many routers have inbuilt auto-configurations where the hardware identifies that the AOL traffic has an MTU of 1400 and dynamically adjusts. Alternatively you may have to manually change the MTU setting on the modem router. If the router hardware does not have this facility, the MTU setting can manually be changed on the computer to 1400.

You can change the MTU setting on your computer by using DrTCP. This is a free software utility that is a shortcut to editing your registry. This is available at: click here click here .
MRU Setting: MRU (Maximum Routing Unit) is required by some modem routers and should be set to the same value as the MTU of 1400.
MSS Setting: MSS (Maximum Segment Size) is required by some modem routers and dynamically adjusts the packet size to fit the MTU. It should be set to 1360.

Are there special requirements for the Screen Name I use to set up my home network?

Yes. The Screen Name you use for configuring your router to sign on to AOL must follow the following guidelines to avoid technical problems with your connection:

You must enter the full Screen Name in lower case
You must add after the Screen Name
The Screen Name must not contain any spaces
The Screen Name must have General (18+) access in
AOL Parental Controls (Mature Teen, Young Teen and
Kids Only Screen Names will not work for a router connection)

For example, if your current Screen Name is: FTG and HL24 The router setup for this Screen Name should be: [email protected]

We recommend that you create a new Screen Name for your router to connect to AOL. (If you use an existing Screen Name, then access AOL from a different location using that same Screen Name, your router will lose connection to the Internet.)

You can create a new Screen Name for this purpose at AOL Keyword:
Screen Names, making sure that it follows the above guidelines.

Setting up AOL to connect via a router on AOL 9.0

This article describes how to set up a router connection (using TCP/IP) on AOL version 9.0.

Step 1: Start AOL but do not sign on at this point. Instead, click Sign On Options on the AOL Sign-On screen.
Step 2: Click on Expert Setup.
Step 3: Click Add Location.
Step 4: Type a name for the location in the Location Name box -- for example, 'Router' -- then click Next.
Step 5: Choose Broadband (High-Speed, cable, DSL, or other ISP), then click Next.
Step 6: Tick Automatically reconnect me and ignore interruptions... then click Next.
Step 7: Select Automatic Connection, then click Next.
Step 8: Click Sign on to AOL now, then simply sign on to AOL as usual using any of your AOL Screen Names.

The next time you start the AOL software, you'll notice 'Router' (or whatever name you gave the location) is available as one of the options in the drop-down Location menu on the AOL Sign-On screen (see Step 1). This allows you to easily switch between using a router connection and a different connection (for example, a dial-up modem) if you wish.

  Greengo 18:16 10 Dec 2005

The AOL Setting I was sent are:

Connection Protocol: PPPoe (VCMUX or VCBASED)
VPI: 0
Auhentication: CHAP
MTU 1400

Username:[email protected]
Password: yourpassword

Where do I change the authentication to CHAP, this is the only thing I have change.

I have followed your intructions
my connection still doesn't work, please help I have spent 3 days on this now.

  Greengo 15:08 16 Dec 2005

Thank you for all your help. problem resolved

  bluemezz 21:31 04 Jan 2006

Dear Greengo and keewaa
I have exactly the same problem - how did you solve it? Keewaa - what did you advise greengo to do?
I have got to the same stage as greengo got to on 10/12 at 18.16.
Really appreciate if either of you can help.

  wirelessclueless 09:27 06 Jan 2006

i have the same problem did it resolve?

  Greengo 11:35 08 Jan 2006


After entering all the essential settings that i recieved. I logged into my router rechecked all the essential settings, opened the internet settings, and unchecked dial on demand. I tried logging in again through AOL an it worked.

  bluemezz 23:24 09 Jan 2006

Hi Greengo
Did you uninstall your AOL BT modem? Or just disconnect it?
If I disconnect it, I have 2 red arrows on my taskbar where I have 2 green ones if my AOL/BT modem is being used. Will this make a difference? I'm scared to uninstall it just in case I can't get on the internet at all!

  Greengo 22:13 16 Jan 2006

Sorry for the late reply, I have been away. Just disconnect the AOL/BT modem, in case you want to revert back to it. You do not need to disconnect.

  computerillit 21:47 14 Mar 2006

greengo where do i find the mtu settings and the authentication

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