adobe flash plugin crashes in Firefox

  Markito 18:31 01 Aug 2014
Locked

Suddenly I am experiencing problems of the flash plugin crashing in Firefox, my default browser. I am running Windows 8.1, and Firefox 31.0 (which I have reset to default as advised by Mozilla to try to cure the problem....unsucessfully.) I have Adobe Acrobat PDF plug-in 11.0.7.79, although this does not currently enabled Firefox Add-ons. What DOES show in Add-ons is Shockwave 14.0.0.145 though not Adobe Flash Player itself.

I should add that the Flash Player works correctly in Explorer, but I prefer Firefox as my browser.

Does anyone have any ideas? I thought of possibly installing and reinstalling some kind of Flash player but I'm not sure which - Shockwave or Adobe Flash - or if this is the right thing to do.

Thanks in advance.

  Markito 18:33 01 Aug 2014

amendment to 3rd line. ...this is not currently enabled in Firefox Add-ons.

  rdave13 21:24 01 Aug 2014

You should have Shockwave flash 14.0.0145 as a plug in. Seen this problem before and it could be a corruption of your Firefox browser, nothing to do with Shockwave/flash. This link shows how to back-up your profile, create a new one to try first. Keep your profile saved. If creating a new profile doesn't work then a complete uninstall of Firefox and re-install should work. recovering profile. also reset feature.

If that fails then uninstall firefox should work with removing user data and settings. Reboot after completing.

  Markito 10:53 22 Aug 2014

Sorry for the delay in reply due to holiday.

Thank you for your reply. Re-installing Firefox worked, though I have now decided to change to Google Chrome since it seems quicker and generally less prone to problems.

Thanks again.

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