Acer TravelMate startup problem with Smart Card

  Kibo Kid 10:05 13 May 2004
Locked

My colleague has a Acer TravelMate 613TXV with XP OS.
Early this morning he tried to boot up, but all he gets is the following message: "Platinum PAS - Pre Boot Authentication Services Verify: please insert a valid smart card"
This seems to be a security device.

He has never had a Smart Card and efforts to boot from a CD have failed. Is this a virus? What can we do, aprt from removing the HD, copying or mirroring the data, reformatting the HD etc?

Regards,

Kibo Kid

  computernerdiamnot 12:44 13 May 2004

Dont know how to help you on that one but try acer technical support. Technical Helpline: If calling from UK : 0207 365 2486

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