My laptop starts, allows me to enter the passcode; then goes to a BLACK SCREEN. The computer IS running. The Acer Portal window will pop up after a couple of minutes. I tried setting up an ID, in hopes that maybe it would go to the desktop afterwards, but it won't even let me establish an ID. I can "x" out of the pop up box, but it won't go to the desktop screen.
I can not get it to start in Safe Mode the old way (F8).