Acer Laptop will not go past welcome screen

My laptop starts, allows me to enter the passcode; then goes to a BLACK SCREEN. The computer IS running. The Acer Portal window will pop up after a couple of minutes. I tried setting up an ID, in hopes that maybe it would go to the desktop afterwards, but it won't even let me establish an ID. I can "x" out of the pop up box, but it won't go to the desktop screen.
I can not get it to start in Safe Mode the old way (F8).

acer E5-721 series Windows 8.1

  Fruit Bat /\0/\ 21:07 01 Feb 2015

some ways to get in safemode here

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