not too bothered about whats on the laptop as just be good to get it working, its an acer extensa 5235, nothing plugged into laptop and no there was no problem, someone used the laptop and has done it ever since! thank you for all the help its been good just to try and sort it out
Restoring the operating system, ClickHere (note that Step B does not involve the existing Windows installation on partition C: the use of Alt+F10 boots into a separate recovery option that has nothing to do with the non-working Windows, it boots into the hidden recovery partition so that factory image is restored to the C: overwriting the non-working install)
instructions from support-acer website:
If your software fails to respond or the system is infected with malware, please use the following steps:
Prior to reinstalling Windows, undo the changes that may cause the problems. Please, visit our knowledge base article Using System Restore in Windows XP, Vista and 7.
If the problem persists, use the recovery software to restore Windows to the original factory state:
Make a backup of personal data, as the recovery process will erase all your files, such as email and photos.
Power on your computer. When the Acer logo is displayed, press and hold the ALT key while pressing repeatedly the F10 key. Release the keys when a message displays that Windows is loading files.
After the system recovery program has loaded follow the prompts to reinstall the operating system.
In case the recovery software does not start, you need to use Recovery DVDs or CDs; please visit our knowledge base article Recovery using CDs or DVDs.
[press and hold the ALT key while pressing repeatedly the F10 key means hold down the ALT key whilst repeatedly tapping the F10 key]
to be honest i dont know what i have done but bootmgr file missing now, is there any way i can just start this from new as computer works fine just got massive issues with booting up and have lost windows!
thanks eeryone for the help so far you have all been great