Acer laptop has stopped playing cd and dvd's

  dobber 1 16:38 27 Mar 2008

I purchased an Acer Aspire 5610 laptop at the end of 2006. The OS was XP, and was Vista ready via a Windows express update DVD and an Acer upgrade DVD, which I installed last May when the discs arrived. Initially everything was fine until a few months ago, when I could not play any discs. Clicking "computer" showed drives C, D and E. However drive E was obscured by a red circle with a red diagonal line (like a no smoking sign). I contacted Acer and tried a number of options, including trying to revert back to factory settings and trying again, no joy. Finally, I was informed by Acer that it was not their responsibility once I'd installed Vista, it was Microsoft's. Their impression was that Windows was preventing drive E from functioning correctly.
Any idea's?

  skidzy 16:41 27 Mar 2008

Uninstall the drive from Device Manager and reboot,windows will install the generic drivers.

As you have tried factory settings,this leads me to think its faulty or a loose connection.

Also look in device manager and update the driver.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Intel Coffee Lake release date and specifications

12 Amazing British Craft Beer Label Designs

watchOS 4 review

Les meilleurs navigateurs internet 2017