Acer desktop wont shut down.

  Tulips 17:22 23 Jul 2014
Locked

Hi, when I come to turn off my PC (windows symbol - shut down) everything goes OK but when it gets to the acer green screen, the circular egg timer appears but the PC wont close down.

  Fruit Bat /\0/\ 17:34 23 Jul 2014

op system?

  Tulips 17:38 23 Jul 2014

Sorry, Windows 7

  Fruit Bat /\0/\ 19:00 23 Jul 2014

Could be either

a program or process not ending correctly try control alt del to open task manager and see if you get any programs still running

or

a piece of hardware could be trying to carry on running,

First make sure all usb devise are unplugged and retry to shutdown if still same then:

modify Power settings for hardware devices

  1. Go to “Start” and then right-click on “Computer” and from the drop-down menu, choose “Manage”.

  2. Choose “Yes” to “User Account Control (UAC)” warning message.

  3. Click “Device Manager” at the left navigation pane.

Step 2: Modify Power Settings for Firewire and Ethernet devices.

Modify power settings on your Firewire (IEEE 1394) device(s).

Notice: Repeat the same operation for all IEEE 1394 Controllers.

1a. Look at the right pane and after expanding “IEEE 1394 Bus host Controllers”,

1b. Right click on your IEEE 1394 controller(s) and choose “Properties”.

  1. At properties window choose “Power Management”.

  2. At “Power Management” tab, UNCHECK the “Allow this device to wake the computer” option and press “OK”.

Now modify the power settings for your Ethernet (NIC) adapter(s).

Notice*: Repeat the same operation for all Network adapters

4a. Expand “Network Adapters”.

4b. Right click on your network adapter(s) and choose “Properties”.

  1. At properties window choose “Power Management”.

  2. At “Power Management” tab, UNCHECK the “Allow this device to wake the computer” option and press “OK”.

  3. Restart and then try to Shutdown your computer.

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