Bought an Acer 5601wlmi for my daughter a few months ago from Comet (cheapest price inc. internet searches). Very happy with it, performs well. Looks better built than the previous HP laptop. It's running Intel duo-core. If you read the various threads, then Acer is as good as it gets, until it gets as bad as it gets. That's the same for all the laptops and a lot of it is down to personal preference/ specification and price. No experience of Acer support( and hopefully not)but on a couple of occasions HP support, from experience, not all that it's cracked up to be (laptops and other periherals inc.)They did solve a couple of problems though. At the end of the day the daughter is happy with it and entuses about the Acer.