Acer aspire no start menu please help

  howieb1971 21:06 31 May 2009

hi can anyone help please please please. my daughter has an acer aspire i think someone has infected her computer when you log on there is a background but no tool bar or start menu nothing but her background i dont know what to do these little computers dont have a disk drive just ports for a pen drive etc pleaase please help

  iqs 21:22 31 May 2009

Can you CTRL-ALT-DELETE to access Task Manger,to check if explorer.exe is running in the processes tab

If not try starting in safe mode and select the option last known good configuration.
If that fails try starting in VGA mode,might be a display driver fault.

  iqs 21:24 31 May 2009
  howieb1971 12:24 01 Jun 2009

hi it look like the pc has a virus how can i get rid of it please

  Jollyjohn 12:48 01 Jun 2009

Using Task manager, select new task and type "explore" or "explorer" This should open windows explorer and enable you to copy and important data onto a usb stick or cd/dvd. Remember to save a copy of your bookmarks, address book and e-mail messages. Make a note of your e-maill settings

Then reinstall Windows, remember to format the Hard drive when given the option.

Then install a good anti virus programe - AVG8 is a free download.

  iqs 16:46 01 Jun 2009

If explorer will not start,try safe mode,and run a virus scan

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