Acer 7512AWSMi Laptop - Blank Screen

  Angry Kid 18:47 18 Jul 2010
Locked

Evening,

Please can someone help my father who has a problem with the above model laptop.

I was working with him yesterday using Teamviewer and he said that his screen had gone blank after everything had been ok with no errors etc.

He tried to reboot and nothing happened. Since then he has removed the power adaptor and the battery and then depressed the power button for 30 seconds and refitted the battery and power adaptor. Following this he manages to get the Acer screen back up then it pixelates once again.

He has suffered something similar about two months agao and he took it to a pc repair shop where they carried out a 'reset' that they said took 5 mins.

Any help would be appreciated.

Angry ;-)

  northumbria61 21:42 18 Jul 2010

Go through the procedure again and depress the power button for longer (anything up to 5 minutes - the longer the better) with the battery removed as before. This should reset the laptop to function normal again.

  Angry Kid 21:06 19 Jul 2010

Thank you for your posting.

He is now highly delighted and nearly all appears well with his pc except that he is curious as to why this happens. Do you have any previous knowledge / experience with this as he is concerned that it has happened twice in the last two months!

Thanks again on his behalf

Angry ;-)

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