A friends venerable laptop has expired and she intends to replace it and go broadband with BT. She's with AOL which I'm unfamiliar with. Are all her stored emails, addresses etc on her hard drive and therefore now lost or can they be accessed in some way on the net? With BT can new emails sent to her former AOL address be picked up in some way?
When your friend leaves AOL, ask AOL to change the e-mail account to PAYG (Pay As You Go - a throwback to dial up days, but you don't pay anymore) This will keep the e-mail address live as long as it is regularly checked.
I would use the new BT e-mail address on a day to day basis and keep the old AOL address as a spam filter.
Have changed ISPs a few times and learnt not to be tied down to their email accounts. Easier to use AOL, Gmail, Yahoo as web mail and use a client to store the most important on your own hard drive. Tying yourself to BT emails and you'll be back to square one again if you think of migrating to another ISP.
Latest development is that unfortunately her user name (screen name or email) and password combination keeps failing so we're at a halt meantime. Not sure where to go from here as the "forgot password" option will just result in an email which we can't access.
PAYG - Pay as you go - it is a throwback to dial up days when you could pay per minute to dial in to your account. The term is now used to describe e-mail accounts that are no longer linked to a broadband supply account.
In this case the AOL address will be downgraded to a PAYG address - this may result in the loss of some advanced features of the account but it is FREE to use.
If the downgrade is not requested the AOL e-mail address may cease to exist once the broadband supply is changed to BT.
For future reference should this person decide to move from BT then the BT e-mail address could similarly be downgraded to PAYG. As BT and Yahoo are now the same provider this account would always be accessible via a yahoo sign in and used as a webmail option.
Thanks for the additional contributions. The lady in question is a pretty organised person and had all her old paperwork including screen name and password but still it didn't work. She did phone AOL yesterday but they could only advise her to do what we're trying to do. Interestingly they couldn't find her telephone number in their records. She pays a monthly fee for her PAYG connection.
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