Hi. nearly 5 months ago I bought a little laptop (acer / 10inches) in Bangkok. Then about 3 weeks ago without warning stop working. It looks is the Hard Drive because there is not any display in the screen and the little light that blinks when H.D. is o.k. is off. I just get the light for the power.
My question is : it could be another problem?
Besides that there is a problem with the serial number. When I bought it I got a message to register it. Automatically the serial number appeared but then it said it was a wrong serial number. This number is the same at the bottom of the laptop. Any idea about this?
I tried to contact Acer by phone but I spent a lot the money just waiting for someone to answer and I didn't get thx.
If the serial number cannot be registered it may be that you do not have a genuine Acer product. The Far East will clone just about anything - where do you think all the fake Rolex watches and Gucci bags originate. I wouldn't put it past them to put Acer badges on someone else's design.
Hi Fruit Bat. I had already do that. It's explained in a small book that came with the laptop but it doesn't work.
I bought the laptop in the biggest shopping centre I have ever seen dedicated only to computer and its components. Everything looked legal and the laptop came with a nice bag and other little accessories plus a receipt.
I forgot to say that about 3 months ago I dropped the laptop in the floor but it still continued working for another 2 months.
Can you claim on your household accidental damage policy for a replacement? If so get a 2.5"hard drive USB caddy, take the hard drive out and copy the data on your broken Acer to another machine so that you can transfer it when you get your replacement.
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