3 dongle problem?

  Whiteadder310556 21:53 09 Oct 2008
Locked

Last week I got a PAYG 3 dongle and installed it so I could surf the net, which I have done OK. However in the 3Connect section I cannot send SMS messages, although I have recieved some from 3. I've searched their website for any clues and emailed the twice but to no effect. Any ideas?

  Whiteadder310556 19:20 10 Oct 2008

bump

  peter99co 19:23 10 Oct 2008

You will get a bill for each sms you send. It is not part of mobile broadband service.

  peter99co 19:25 10 Oct 2008

Have you tried Email yet? You will need to set the smtp server address to smtp-mbb.three.co.uk if you use outlook.

  Whiteadder310556 21:19 10 Oct 2008

Thanks for the reply. It does say that anywhere that I can see, website or paperwork. But I will npy be getting a bill as I'm PAYG unless they take it off my credit? I have used the email via outlook.

regards

  peter99co 22:07 10 Oct 2008

I think sms is 8p

  peter99co 22:13 10 Oct 2008

I think you have to add a phone number to send to before it allows a message to be compiled

ie. set up a list of mobile phones you want to send to first

like a contact list ( i think I added three contacts to test my connections)

Opposite to mobile phone where you set msg then phone.

  Whiteadder310556 22:59 10 Oct 2008

I've now added nubers ti my contacts no joy. However if I look under EXTRAS in the 3Connect menu and under SMS Centers there is nothing setup. Could this be the problem?

  peter99co 12:25 11 Oct 2008

I had a problem with this but once I had setup a contact I clicked on it and wrote my test message.

It is worth sending an email via their website contact us option. I did and they rang me on the contact phone number they had asked for in the mail form. My query was re the smtp setup.

Is there a help option on the dongle? I can't look because the dongle is at the office and I am at home.

  Whiteadder310556 17:30 11 Oct 2008

yes there is a help option in the 3Connect menu. Ive had no look with emailing Three! But I will try again.

  Whiteadder310556 20:36 11 Oct 2008

What I have found is that if I click on the icon the 3CONNECT menu appears then click on the EXTRA, then SMS CENTERS no parameters are set. SO I can't send SMSs, does anybody know where/what these are?

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