2 printers having same problem

  timmyy 16:47 09 Jul 2003
Locked

My two printers both decided to go wrong with the same problem the same day. Printer 1 Canon 6200 parallel port, printer 2 Lexmark X73 usb port. Both feed paper through as though there is only left hand feed, therefore paper wont feed through. This happened about 3-4 months ago. Reinstalled etc etc, only thing havent done is reformat pc completely. I know there is a virus going around now that messes with printers, but have Norton on continuous, and I dont appear to have any viruses. Does anyone know what is going on? Its got to be a pc rather than printer problem, as reinstalls dont help. Find it difficult to believe that two printers can go wrong with the same problem on the same day.
Thanks for any help, Elizabeth Golding

  xania 16:55 09 Jul 2003

I wonder if the problem is with your paper - its too slippery on one side, due to damp, and the rollers don't grip properly. I don't know of a virus that could do this, but, have you done a through virus scan of your c: drive? The only other thing I can suggest is that you try attaching one or other printer to a friends computer and see if the same thing happens.

  Jester2K II 16:59 09 Jul 2003

I can't see why the PC would suddenly make only one side of the printer feed. Its got to be a physical problem with the paper - changed brands, type, weight of paper??)

  Jester2K II 17:00 09 Jul 2003

Have you checked to make sure there is nothing in the printer feed slot? I've found all sort in peoples printers before.

  Gaz 25 17:40 09 Jul 2003

I have asked about a virus that affects you printer at work (specialist guys). They told me to tell you:

"There is no known virus that causes the printer settings to change, however a script could edit the registry to cause problems such as this, it may be the Sing virus: click here
But the virus he thought you maybe reffering to is the Bugbear that causes sometimes the printer to print junk information or a picture of a bear. Especially as the stig virus is a little old, but check the site: click here "

To check run an Free online Trend Miro scan from click here

But they said that it is unlikely it is a virus.

Try updating the drivers.

Regards,
Gareth

  timmyy 18:09 09 Jul 2003

thanks, I have tried all of the above, except trying on my sisters pc which is my next step. Thanks for helping anyway. Find it difficult to understand why two printers on the same day can have the same problem. Tried all different types of paper.

  Gaz 25 18:15 09 Jul 2003

Any result on the fist PC?

  Gaz 25 18:16 09 Jul 2003

first I meant to say, sorry.

Regards,
Gareth

  wee eddie 20:39 09 Jul 2003

Has anyone else been using your printers.

I had a one sided grip problem several years back.

It eventually turned out that one of my cooks had tried to print out a menu on special paper for his college demonstration dinner. The paper he used had some oil on it.

  timmyy 00:16 10 Jul 2003

no only me using the printers, up to that day about 4 months ago now both were working fine. My son is going to do a complete reformat next week to see whether that might help. Using the same paper always used, but even tried card etc to see if that would make a difference, but doesnt, thanks for all your help and interest anyway people xx

  wee eddie 10:49 10 Jul 2003

The drive wheels that cause the paper to be pulled through the printer are rarely individually powered.

They'r usually on a single drive shaft.

If that is the case, the left hand side is gripping and the right hand side, not.

There has to be some sort of impediment. I suggest that someone has tried to do something and somehow, jammed or made slippery, the right hand side. Causing the paper not to be gripped, or reach the roller.

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